Refund Policy

Last updated: April 2026

We stand behind AI LEGAL ASSISTANT. If it doesn't work for you, we want to make it right.

14-Day Window

Full refund on any subscription within 14 days of payment

48-Hour Credits

Unused credit packs refunded within 48 hours of purchase

Easy Process

Email us and we process refunds within 5–7 business days

1. Our Commitment

We built AI LEGAL ASSISTANT to genuinely help people fight for their rights without spending thousands on lawyers. If our platform doesn't deliver value for you, we don't want your money. Our refund policy is designed to be fair, clear, and easy to use.

We process every refund request promptly and without hassle. Just email us with your request — no lengthy forms, no customer service runaround.

2. Subscription Refunds

Within 14 days of payment: Full refund, no questions asked. If you subscribed to any paid plan (Starter, Professional, or Business) and request a refund within 14 days of your payment date, you will receive a 100% refund.
After 14 days: Pro-rated refund based on unused days in the billing period. For example, if you used the service for 10 of 30 days and then cancel, you are eligible for a refund for the remaining 20 days.

Subscription renewals are also eligible for a full refund if requested within 48 hours of the renewal charge — in case you forgot to cancel before your renewal date.

3. Credit Pack Refunds

Credit packs (50 credits, 150 credits, or 500 credits) are eligible for a full refund if:

  • The refund is requested within 48 hours of purchase, AND
  • None of the purchased credits have been used
Once credits are used, they cannot be refunded. Credits are consumed when you run an AI analysis. Partially used credit packs are not eligible for refunds on the used portion.

4. Free Trial

No refund is needed for the free trial — it's free. You receive 25 credits with no credit card required. Free trial credits are not refundable (they're free!) and expire after 90 days of account inactivity. If you upgrade from the free trial to a paid plan, the subscription refund policy above applies from the date of your first payment.

5. How to Request a Refund

Requesting a refund is simple. Send us an email with the following information:

1
Your registered account email address
2
The plan or credit pack you purchased and the purchase date
3
Your reason for the refund (helps us improve, but not required)
4
Subject line: "Refund Request"
Email: support@ailegalassistant.org

Refunds are processed within 5–7 business days and returned to your original payment method.

6. Exceptions

Refunds will not be issued in the following circumstances:

  • Accounts terminated for violation of our Terms & Conditions
  • Fraudulent or abusive account activity
  • Cases where a chargeback has already been filed with your bank or card issuer
  • Credits that have already been consumed by running AI analyses
  • Requests made outside the applicable refund window (14 days for subscriptions, 48 hours for credit packs)

If you believe your account was terminated in error, please contact us at support@ailegalassistant.org and we will review your case.

Questions?

Our support team typically responds within 24 hours on business days.

support@ailegalassistant.org